Role / responsibilities

Support our customers & contribute to their satisfaction

• Answer the Customer evaluation questionnaires to include Safran Seats Asia in the customers assessed suppliers' base.

• Monitor customer claims

Support our Management System

• Maintain Safran Seats Asia EN9100 certification as part of Safran Seats certificate

• Manage monthly performance meetings at management level & process reviews twice a year

• Monitor improvement action plans

• Conduct process audits as per internal Audit Plan

• Implement & monitor Safety Management System

• Participate to Aftermarket quality network & contribute to best practices sharing

Support operations in APAC region

• Support aftermarket activities (Field Support, Repairs, Total Care Support Agreement for spares) from an operational point of view

• Ensure compliance to regulations of those activities

• Participate to Quality oversight of those activities

Competencies

• Good knowledge of EN / ISO norms
• Good knowledge of EASA Part 145 regulations
• Good understanding and knowledge of Process management
• Experience in Audit for at least two years – EN9100 / P145 auditor certified is a plus
• Experience in Quality for about 5 years

Role / responsibilities – Trade Compliance

• Ensure that the Safran Trade Compliance procedures and their corresponding Safran Seats instructions are fully deployed, endure that staff is properly trained and aware of procedures

• Ensure that the CEO is committed to Trade compliance and complies with requirements

• Update the trade compliance risk mapping twice a year

• Report any item of interest to the Safran Seats trade Compliance Officer and alert in case of non-compliance risks

• Be the focal point for Trade Compliance review and internal control audits and monitor action plan follow up